Everything about getting your order to you, and getting it back to us if it isn’t right.
Freeshipping on most orders over $59 within the 48 contiguous states
$9.96flat-rate expedited shipping on orders under $59
1–2 dayshandling before your order ships from Galesburg, Michigan
2–4 daysin transit by expedited shipping once it leaves us
Shipping
Orders under $59 ship by our expedited flat-rate service, 2 to 4 business days, for $9.96. Most orders over $59 ship free within the 48 contiguous United States, before taxes and discounts. Either way, our shipping team picks the most efficient carrier for your parcel. From time to time we run shipping specials, which are advertised on the site for a limited time.
Most orders need 1 to 2 business days of handling on top of the shipping time. Some orders received before 1pm Eastern ship the same business day. We don’t ship on Sundays or on US public holidays; those orders go out on the next working day.
Free shipping exclusions
- Orders over 150 lbs.
- Orders containing bulk items (20, 25 and 50 lb bags).
- Anywhere outside the 48 contiguous United States, including all international orders.
International orders
We ship to Canada, Mexico and selected European countries. We can’t predict the import duties your country will charge, and they are yours to pay. If a shipment is refused because of duties, or for any other reason, and that costs us fees, we deduct them from the product total (not including shipping) before any refund.
Delays
We work hard to meet the delivery times above, but carriers, information errors and bad weather sometimes slow a parcel down. If you think a delay is our fault, tell us and we’ll make it right.
Check your address
We ship to the address you give us at checkout, so please check it carefully. If you spot a mistake, contact us before the order ships. Orders returned to us as undeliverable because of an address error are re-shipped at the standard shipping rate.
Returns
You can return a product for any reason within the warranty period, counted from the date of delivery. Please send it back unused and in its original packaging.
- Email refunds@hidesandknives.com for a Return Merchandise Authorization (RMA) number. Returns without one can’t be processed.
- Pack the item, unused, in its original packaging.
- Mail it with tracking to Hides & Knives Co., 1541 N. 30th St., Galesburg, MI 49053. In most cases we can send you a prepaid return label instead; its cost comes out of your refund.
- Once the return arrives and is inspected, your refund is issued within 24 to 48 hours.
Bought our product on another website? Return it to that retailer, not to hidesandknives.com. We occasionally accept third-party returns case by case when we can genuinely help.
Return shipping
If the return isn’t because of something we did, the return label cost is deducted from your refund. If it is our error, we send a prepaid label and deduct nothing. Original shipping costs are not refundable. Always ship returns with tracking: a parcel that can’t be traced can’t be proven delivered.
Refunds
Refunds go back to your card or original payment method within 24 to 48 hours of your return being received and inspected. If you haven’t seen it after 48 hours, email refunds@hidesandknives.com. We will get you your refund, even if that means mailing a check.
When only a partial refund applies
- The item isn’t in its original condition, or is damaged or missing parts for reasons that aren’t our fault.
- The RMA was requested after the warranty period.
- The return was lost in transit before it reached us.