We stand behind our work. If something we made fails because of how we made it, tell us and we’ll put it right.
Every Hides & Knives product is made from premium materials with attention to detail, durability, fit and comfort. Our warranty covers every qualifying Hides & Knives Co. product, whether you bought it directly from this website or from us on a third-party platform.
5 yearsfrom the date of purchase, for manufacturing defects
Proofof purchase is required for every claim
30 daysto register a purchase made from another retailer
What’s covered
We cover issues caused by a manufacturing defect for up to five years from the date of purchase. Every claim is reviewed by our team.
Covered
- Defective seam stitching
- Hardware, fabric and material defects
Not covered
- Final sale, clearance and sample sale items
- Leather restoration
How repairs work
We always try to repair your item with the original or similar materials. Sometimes a repair needs new materials or a different color, and we will talk that through with you before we start. Repairs for problems that aren’t a manufacturing defect may carry a reasonable fee, which we’ll tell you about first.
What you need
- Proof of purchase. Every repair needs it.
- A registered purchase, if you bought from a third-party platform or an authorized distributor. Register it within 30 days of purchase.
- A clear photo of the part that needs repair, sent with your proof of purchase through File a Claim.
Something failed?
Send us your proof of purchase and a photo, and we’ll take it from there.
Looking after your leather keeps it out of the repair queue. Our Knowledge Base covers care and fitting.