Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for any inconvenience your purchase may have caused you.

All of Hides & Knives products come with a hassle-free warranty. Please note this page is for purchases made through Hides & Knives store on third-party platforms such as,,, and the likes. If you have purchased from our site directly, then please begin the warranty process via your My Account > Orders

For purchases made through our authorized resellers, please contact them directly. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not live up to our promise, let us know what we can do to help you. General inquiries can be made through the Contact Us page. It may save you time to first troubleshoot issues by going to our FAQ/Help Center page or looking at Instruction Manuals before filing a warranty claim.

Feel free to start a two-way conversation by going to our site’s Public Forum where you can start topics and chime in on various topics.


Order ID: You can find this in the order history of the account you made the purchase through.

Product SKU: You can find this in your account’s order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the name of the product or Product SKU. Model numbers or Product SKUs help us identify the precise make and model of your product more accurately than a product name would.

Issue Details: Enter a short description of the problem here, e.g. “threads on the leather belt snagged on a nail.”

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Click or drag a file to this area to upload.